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FAQ:
Can my graphic designer upload my artwork file?

If you've chosen to upload your own artwork rather than use our online designer, you can give your design professional the information that they need to be able to return to our site later and upload your artwork after you've placed your order.

When you place your order, you'll receive an Order Confirmation email. Included, will be the Order Number and all of the order details, as well as the Order PIN.

If you give the Order Number and the Order PIN to your design professional, they'll be able to access the "upload artwork" page for your order by visiting the "Upload Files" page, entering the Order Number, the Order PIN and clicking the Find Order button. They won't need to enter your email address.

Once they upload the artwork, someone will still need to approve it before we can begin production. Whoever uploads the artwork can approve it or you can return to the order and approve it yourself.

Please note, the time frame for producing and shipping an order with your own artwork uploaded does not begin when artwork is uploaded - it begins when the proof is approved for an order that has already been placed.

 


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